What you might notice

• The washer spins slower than normal or won’t reach full spin speed
• Clothes come out wetter than usual
• The tub thumps or the washer shakes and then slows down
• The washer pauses and tries to redistribute the load
• The display shows Er, VB but the cycle may still finish

Safety first

• If the washer is walking, banging hard, or hitting cabinets, press Pause/Cancel and wait for the tub to stop before opening.
• Don’t try to hold or push the washer while it’s spinning.
• Make sure the floor around the washer is dry to prevent slips.

Step-by-step quick checks (safe homeowner checks)

1) Pause and redistribute the load

1. Pause the cycle and wait for the tub to stop completely.
2. Open the lid/door and spread items evenly around the tub.
3. If one item is very heavy when wet (like a bath mat or blanket), try adding a few similar-weight items to balance it out.

2) Avoid “single heavy item” loads

• One towel, one robe, one blanket, or one bath mat can easily clump and go off-balance.
• Pair heavy items with a few smaller items to help distribute weight.

3) Don’t overload or underload

• Overloading makes it hard for items to move and balance.
• Underloading (especially with one bulky item) can also cause clumping.
• A good goal is a “loose basket” of laundry that can tumble and redistribute.

4) Check the washer is level and stable

• With the washer empty, press down on each corner—if it rocks, it may need leveling.
• A stable, level washer balances loads better and vibrates less.

5) Run a Spin/Drain & Spin if needed

• If the load is wet and the cycle ended with a limited spin, try a Drain/Spin or Spin cycle after redistributing.
• If it goes off-balance again, pause and adjust the load rather than forcing it through.

6) Check for slippery residue from too much detergent

• Too much detergent can make items overly slick, clump more easily, and contribute to balance trouble.
• Use the right detergent amount and avoid “extra suds” habits.

Common causes (and likely parts)

• Bulky item clumping (blankets, comforters, bath mats, heavy towels)
• Uneven loading (all heavy items on one side)
• Overload or underload for the chosen cycle
• Washer not level or floor flexing in the laundry area
• Worn suspension/dampening components (less common; consider this if it happens with most loads)

Note: Er, VB is described as “non-fatal,” meaning the washer is typically still protecting itself and may complete the cycle—just with reduced spin speed.

When to call Beacon

If Er, VB happens occasionally with a bulky load, that’s normal. But if it happens frequently—even with normal mixed loads and a level washer—call our friendly technicians in yellow. We can check for suspension wear, leveling issues, or other mechanical problems that make balancing harder than it should be.

Request service online or call (352) 726-7530. You can also visit www.BeaconSaves.com.